Terms & Conditions

A Note From Our Community

At want, we believe the best relationships, romantic, platonic, or professional collaborations are built on trust, respect, and genuine understanding. These terms aren't just legal requirements; they're our shared commitment to a safe, respectful community. We've written them in plain language because transparency matters. If anything isn't clear, contact team@want.london.

Acceptance of Terms

By using want, you agree to these terms. If you don't agree, please don't use our service. We may update these terms, and we'll notify you of significant changes.

Verification and Safety

All users must complete a full ID and AML verification with Sumsub before accessing introductions or interactive features on want. This helps us ensure everyone is real and safe, in line with UK AML regulations.

Eligibility

• You must be 18+ to use want.
• You're responsible for account security and all activities under your account. Choose a strong password and don't share login credentials.
• We may suspend or terminate accounts if age or identity cannot be verified.

Subscriptions & Payments

• We handle payments through Stripe for subscriptions and event tickets. These cover access to the platform and premium upgrades, not specific interactions or introductions.
• Tickets are non-refundable unless:
  - You cancel at least 7 days before the event, and
  - We replace you with a member matching similar preferences/values.
• Refunds are only available if there is a technical error or during system testing. We do not refund based on match outcomes.
• If an event is cancelled due to unforeseen circumstances (e.g., weather, venue issues), we'll offer a refund or alternative event.

AI Matching & You

• We're here to spark meaningful connections using smart technology that looks at what matters to you, like your values and interests, to suggest potential matches.
• These suggestions are just a starting point; always check in with your own instincts about who feels right for you.
• We can't promise:
  - Every connection will click.
  - In-person meetups will always be safe.
  - Our tech will get every suggestion spot-on.
• Curious about how we use smart technology? See our Privacy Policy for details.

Events Participation

By attending want events, you agree:

• You are responsible for your conduct and safety. First meets should occur in public spaces.
• want is not liable for personal injury, loss, or third-party actions.
• Venues and external providers may have additional terms.

Community Conduct

• Follow our House Rules to keep want safe and respectful.
• We have zero tolerance for harassment, hate speech, or abuse. Using want for adult, sexual, or transactional purposes is not allowed and will lead to a permanent ban.
• We may issue warnings, temporary suspensions, or permanent bans as needed.

Content Moderation

• We may scan and review chats for safety or policy breaches (e.g., harassment, illegal content, spam).
• We reserve the right to suspend or delete accounts violating these terms or our House Rules.

Service Availability

We strive to keep want available 24/7, but we cannot guarantee uninterrupted service due to maintenance, updates, or technical issues. want is provided "as is" without warranties. We work to improve the service, but we cannot guarantee it will always meet your specific needs.

Intellectual Property

want's design, features, and content are protected by intellectual property laws. You're welcome to use our service, but please don't copy, distribute, or create derivative works based on want without permission.

Limitation of Liability

To the fullest extent permitted by law, want is not liable for:

• Personal injury, property loss, or damages from matches, events, or conversations.
• Outcomes of connections or third-party actions.
• Our liability is limited to the amount you've paid for want services.

Account Termination

You can delete your account at any time through your account settings. We may terminate accounts that violate these terms or pose a risk to our community. Upon termination, we'll delete your data per our Privacy Policy, though some information may be retained for legal or safety purposes.

Governing Law

These terms are governed by the laws of England and Wales, with disputes under UK court jurisdiction.

We prefer to resolve issues through conversation; contact team@want.london first.

Change log

1 September 2025: Added community note, subscription/refund policy, AI section with community tone, event waivers, moderation details, service availability, intellectual property, referenced House Rules.

18 October 2025: Updated date and minor clarifications for readability.